Welcome to the AppCoins Information Replace, ‘ANU’ for brief. This week, we’ve targeted on consumer help, fee suggestions and different ongoing developments. We’re additionally attending the Bigo Awards Gala and Pocket Gamer Connects London. Learn on to search out out extra!
Holidays have come and gone, but the AppCoins workforce by no means stops! Listed below are the most recent updates since our final ANU:
Ongoing developments
Let’s begin with the updates we’ve already talked about in earlier ANU’s:
- Subscriptions
For subscriptions, we’ve labored on new screens, and extra exactly, within the new circulate for the fee of the subscription. - Pockets display screen
We’re at present engaged on updates for the backup strategy of the AppCoins Pockets and specializing in the simplicity of the pockets’s backup course of. As a substitute of constructing a backup as textual content, we’ll change the method to make it in file kind.
What do you consider these modifications? Tell us within the feedback!
Consumer help
One of many new options, that we’re relying on releasing very quickly, is to offer help to our customers. To do that, we are going to first launch this function contained in the AppCoins Pockets and step by step launched it to a few of our customers (in order that we are able to perceive how and if it’s working). We are going to then proceed to open the help channel to all our customers.
Our new help channel can be accessible through tapping the bubble-like motion icon discovered on the high proper nook of the pockets display screen. When customers faucet on the help icon, they are going to be redirected to a channel that permits them to speak instantly with our neighborhood/help workforce.
After the primary integration of the function, the help channel can be out there all through the acquisition circulate.
Cost error suggestions
With the intention to have the most effective help potential within the buy circulate, pockets customers have to have probably the most correct data relating to the problems they could expertise in order that they’ll present extra exact particulars to our neighborhood/help workforce.
Typically, the suggestions offered in buy processes should not detailed sufficient, therefore we are going to start to request extra particular particulars from our customers and, subsequently, be capable to provide higher and sooner help.
To begin with, we’re engaged on getting extra details about the potential errors that may happen throughout a purchase order. These developments are in a really superior stage and can quickly be out there in one among our upcoming releases.
As quickly as that’s accomplished, we are going to begin engaged on giving the visible suggestions in regards to the errors that would happen through the buy circulate, and, as talked about above, present customers with entry to our help channel.
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