Extended service hours for the app
While we’ve been offering direct RSV transfers between app users 24/7 since the beginning, one of the most asked for features is to also enable this for withdrawals and deposits. This wasn’t possible before due to technical and HR limitations but now we’ve reached a point where we can start extending our service hours and we’ll continue to do so until we reach a 24/7 service. A few weeks ago we started by extending the service’s closing hour from 6:00pm to midnight (Venezuela time) and starting July 24, we will also have fiat exchange service open on Saturdays and Sundays from 6:00am to 6:00pm.
Customer support has been significantly improved
We have changed our app customer support platform which has allowed us to streamline and modernize our customer support workflow significantly and has solved many issues we used to have in the past that were a source of frustration for app users trying to get help or trying to make transactions. There is a new support agent bot called Rosi which our users love as it can quickly solve most of their common problems and tasks without having to wait a long time for a human agent to respond. As a consequence of this improved user experience we are now seeing users giving better ratings to the app on the Play Store.
In the following screenshots you can see how contacting support looks like in the app now. Rosi, our support agent bot is the first agent to show up ready to answer your questions instantly and has a long list of predefined answers, in the case she doesn’t have the answer customers get forwarded to a human agent.
Following a chat style interaction, tapping the third option results in this:
As a way to foster internal direct P2P transactions of our stablecoin among app users, we will be prioritizing those who use this feature the most by giving them more invitations that they can send to their friends and relatives. Each Tuesday, and starting from July 7th, we are giving out up to 10 invitations per user to this group. This day we’re calling it Rangers Day because this will be the day of the week when we’ll welcome most of the new users.
“I have 10 invitations for @holareserve. If you need one, just reply with an element of the periodic table that starts with the first letter of your name.”
“Today a friend gave me one of his @holareserve invitations, I’m very happy”
We are rolling out an experimental payroll service
Even today, remote contractors don’t have it easy when it comes to receiving payments across borders, available options tend to be expensive and not very convenient, and that’s not the case only with people in countries with foreign currency exchange controls like Venezuela and Argentina, but rather everywhere.
Knowing that, we always considered this to be a potential killer use-case for us and that’s why we are now rolling out an experimental payroll service that is currently targeting corporate customers in the bay area and other countries of Latin America that hire contractors in the markets we operate in. This won’t only make transferring payments cheaper but we also expect to have an added positive effect on adoption.
Mainnet launch is on the horizon
While the mainnet launch date is dependent on implementation details and contract audits, we’d like to reassure RSR holders that we feel confident about launching mainnet before the end of 2021 and we are planning to publish more information in the coming weeks detailing the exact date and what to expect.
Significant protocol revamp
The protocol is getting a significant upgrade, which we are quite excited about. We are simplifying things and making the protocol more flexible and open. In the next one or two months we will be publishing new documentation to help inform and educate our community about the mechanics of this protocol upgrade and the rationale behind it.
We are getting ready to spread the word
We’re planning a burst of public education about Reserve’s progress so far and what it means for the cryptocurrency movement from mid August through September, where we tell the world what Reserve is, how our app works and how we want to make hyperinflation a thing of the past. We’ll tell the story of crypto as money, and how it’s taking root in places like Venezuela, Argentina, and Colombia. We’ll be talking to reporters, videographers, and podcasters who we have declined to do interviews with until now, since we’ve been so heads-down. If you are one of them, our sincere apologies for being so quiet! Now is the time, please do get in touch. If you have an outlet you think should interview Reserve, now is the time to introduce us.
New KYC process for the app
We are currently testing several know-your-customer or “KYC” software providers to help automate much of our customer onboarding process. Many of the processes we have in place currently are manual, and without this software, it would be difficult for the compliance team to keep up as we scale. Once implemented, we expect customer approval times to decrease dramatically.