HomeCoinsAMLT (AMLT)Jobs: Customer Support Team Leader

Jobs: Customer Support Team Leader

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At Coinfirm we create a safer blockchain economy by being at the forefront of innovation in crypto AML compliance and analytics. Daily, we are helping financial institutions like banks or exchanges in managing crypto risk by delivering reports and real-time live-tracking services. Our team have a mission to combat crypto crimes (frauds, human trafficking or drug dealing naming just a few) by using our cutting-edge technologies in our investigations and asset tracing services.

Right now, for our Customer Success team, we’re looking for a

Customer Support Team Leader

In this role, you will be in charge of

  • Managing a front-line team of customer service representatives while creating a high-performing team culture
  • Supporting our enterprise and individual clients via e-mail, product platforms, and other channels
  • Analyzing and answering client’s queries
  • Monitoring systems and applications
  • Supporting Sales and Tech teams in the pre- and post-sales services
  • Attend online meetings with clients
  • Formulating short- and long-term goals of the team and ensuring their implementation according to the assumed criteria
  • Motivating and managing the development of employees, support in achieving set goals, mentoring, setting schedules

Your strengths and experience

  • Fluent English, Polish is a nice to have (any additional language is a plus!)
  • ‘Client first’ approach
  • Team management experience
  • Analytical and problem-solving skills
  • High level of communication skills
  • Independence in action and responsibility for given tasks
  • Prior IT customer support experience is a plus
  • Availability to work on shifts (after 5 PM or over the weekends) is a plus

In return, you can expect

  • An amazing opportunity to enter a booming industry and to influence the future of blockchain technology
  • Possibility to have a real impact on what and how things are done in your area
  • “Sky is the limit” career approach
  • A competitive salary with private healthcare (Medicover – Poland only)
  • Flat hierarchy with short decision-making processes
  • Never-ending possibilities to learn new skills with a diversified range of tasks
  • A motivated, dynamic and international team of professionals
  • Easy-going, non-corporate atmosphere.

Apply HERE and power the mass adoption of blockchain today!



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